GF1667 - DIRECTOR – DIGITAL INNOVATION & PROCESS MANAGEMENT

  • Company
    Gulf Air Group
  • Division
    Information Technology
  • Location
    Bahrain - Head Quarter
  • Department
    Information Technology
  • Closing Date
    07-May-2025
Roles & Responsibilities

  • Lead business digital process reengineering efforts to enhance operational efficiency and cost-effectiveness.

  • Foster a digital-first culture by promoting innovation and emerging technologies within the organization.

  • Oversee the adoption of Robotic Process Automation (RPA) to streamline manual tasks and improve productivity

  • Drive the integration of enterprise systems using Out Systems for seamless connectivity and data flow.

  • Implement cloud-based and AI-driven technologies to enhance decision-making and operational efficiency.

  • Identify and evaluate the latest digital solutions, platforms, and tools that can improve airline and airport services.

  • Lead process optimization initiatives to enhance customer experiences and operational effectiveness.

  • Utilize business process analysis methodologies to assess current workflows and recommend improvements.

  • Work with cross-functional teams to develop automation strategies that reduce inefficiencies and enhance service delivery.

  • Leverage data analytics and AI to identify opportunities for process automation and digital innovation.

  • Implement data governance and ensure real-time reporting and predictive analytics are embedded into decision-making processes.

  • Monitor KPIs and digital transformation metrics to measure success and identify areas for continuous improvement.

Skills & Technologies Required

  • Understanding of cloud-based applications and their implementation in airline & airport operations.

  • Knowledge of Airline and Airport integration for streamlining operations and environmental monitoring.

  • Familiarity with data management systems and analytics tools for informed decision-making.

  • Understanding of process automation tools to enhance efficiency and reduce costs.

  • Familiarity with mobile app development and digital platforms for enhancing passenger experiences.

  • Understanding of interactive digital signage and navigation solutions.

  • Exceptional leadership, stakeholder management, and change management skills.

  • Strong analytical mindset with data-driven decision-making capabilities.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or Business Administration.

Experience

  • Minimum of 8-10 years of experience in Digital Transformation, Technology Management, or IT leadership roles, preferably within the aviation, travel, or transportation industries.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
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