GF1122 - CHIEF CUSTOMER EXPERIENCE OFFICER
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CompanyGulf Air
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DivisionCustomer Experience
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LocationBahrain - Head Quarter
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DepartmentCustomer Experience
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Closing Date13-Aug-2023
MAIN OBJECTIVES
Develop and execute the overall CX strategy
Monitor and continuously improve our customer experience practices, with focus on digitalization and customer satisfaction
Embed CX principles across the organisation and business, aligning our propositions with customer preferences, needs and trends
Leverage customer insights and data to drive improvements in product and service development and delivery
Build strategic partnerships to enhance experience of our customers.
EDUCATION & TRAINING
Bachelor’s Degree in business management, travel and hospitality, psychology or other related disciplines
Track record of successful product and service innovation and strong execution including experience in digitalization and automation of products, services and processes
Ability to craft strategic frameworks and create engaging narratives
Knowledge of the Design Thinking process
Strong project management with ability to communicate clearly and concisely with internal and external stakeholders.
EXPERIENCE
Minimum of 15 years of relevant experience in customer service strategy development and delivery.
Airline experience preferred but not essential.
Experience in conducting market research and data analytics including ability to navigate complex datasets
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph