GF1414 - BAGGAGE SERVICES OFFICER
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CompanyGulf Air
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DivisionOperations
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LocationBahrain - Head Quarter
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DepartmentGround Operations
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Closing Date07-Oct-2024
MAIN OBJECTIVES
To ensure that Gulf Air Baggage around the network proceed smoothly with minimum disruptions and inconvenience to passengers.
MAIN DUTIES
Monitor all telexes related to passenger baggage mishandling.
Monitor mishandled baggage files in the world tracer and conduct secondary and final tracing, after the respective stations primary tracing period is over.
Monitor all Gulf Air stations and ensures baggage files are updated with full information.
Liaise with other airline to obtain clearance and permissions to forward claimed, unclaimed, over carried and left behind baggage to their respective destinations.
Ensure all unclaimed baggage received from the network are custom cleared and then stored in Central Baggage Tracing Unit for further tracing.
Fully investigate the contents of each unclaimed baggage in the store and extract any available information, which would help in identifying the owner.
Correspond through telex, letters and through telephone with various stations, people, authorities and other airline in order to have baggage reached to the right owner as early as possible.
Ensure that all stations have allocated a correct fault station FS for all closed files.
Retrieve information from unclaimed baggage and feed in the World Tracer System.
Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger’s claims.
Organize and maintain baggage stores at Head Office.
Liaise with Insurance Department to prepare unclaimed baggage for public auction.
Receive customer and assist tracing in stores.
Handle all baggage issues for Bahrain Airport.
Ensure that Gulf Air lost-and-found desk is manned by GHA staff all the time.
Ensure that baggage delivered to the customs hall within the agreed time, i.e. 1st baggage +12 minutes to ATA and last baggage +35 minutes.
Ensure GHA staff is available in the customs hall at all time to assist passengers.
Directly communicate with passenger and update with mishandling baggage.
Liaise with company security for any left behind items and ensures forward to passenger.
Handle all Lost & Found items received through Bahrain Airport and liaises with the authorities for items clearance.
Handle Baggage LZ e-mail with and correspond to customers and stations.
Fully investigate all passenger complaints, which are directed to central baggage tracing unit by the Customer Care Department and submit a full detailed report within 7 days.
Carry out any other tasks or duties as assigned by the Manager
EDUCATION & TRAINING
OND or equivalent.
Fluent in both spoken and written English and Arabic
Knowledge of accounting/book-keeping
P.C. literate
EXPERIENCE
Minimum 3 years related experience in Baggage Handling.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Passport copy
- Qualification