MAIN OBJECTIVES 

To oversee and control ramp operations on their respective shift and ensure efficient implementation of procedures, rules and regulations in accordance to JAR OPS related to ground operations & aircraft handling.

 To ensure ramp services is attaining company objectives in relation to market objectives.

MAIN DUTIES

• Manage day-to-day operational issues at the ramp and ensure that ramp personnel involved in the handling of GF aircrafts perform all Ramp Services procedures in accordance with ground operations manual and activity to achieve satisfactory standard.

• Ensure all Ground Safety and Security procedures are effectively implemented during his/her shift in order to secure aircraft, ground equipment and staff from any damage or injury.

• Enforce “Dangerous Goods” loading/unloading procedures as per ground operations manual in order to secure safety in aircraft, passenger and crew.

1. Direct and monitor ULD usage to ensure all Ramp and Cargo personnel are aware of handling procedures in order to avoid damage and/or mishandling of ULDs. Liase with appropriate departments to ensure repair and replacement programmes are followed for damaged ULDs.

1. In conjunction with SMBH, review and develop procedures related to baggage loading for originating and transit stations in order to achieve maximum payload capacity for baggage and cargo.

• Monitor competitor activity at the airport and provide feedback to management team for service improvements to ensure GF provides the best service to customers.

• Responsible for monitoring and achieving Ramp Services operational targets at airport including KPI, on-time-performance, baggage handling, etc. based on agreed performance objectives. Investigate delay reasons and baggage mishandling reports.

• Constant liaison with Ground Services Department for update on latest Ground Operations Development and review day-to-day activities related to aircraft safety and security.

• Control baggage services actions at the airport and ensure correct/proper implementation of handling procedures are followed in order to meet international aviation standards and to remain competitive within the industry.

• Prepare daily baggage mishandling and highlight shortfalls and produce instructive guidelines in order to improve overall services related to baggage handling.

   

• Monitor the loading of all cargo and effective space utilization towards maximizing resources available on all routes with heavy loads and report any discrepancies.

   

• Conduct monthly station Local Performance Check (LPC) and high light any ramp handling shortfalls to SMBH.

   

• Follow up on quick transfer baggage delivery from the incoming flights and report any shortfalls caused by originating station.

   

• Effectively monitor seasonal events such as Haj and teacher’s movement ensuring maximum support from the GHA.

   

• Raise immediate Ground Safety Report for all non-compliance matters related to ground safety rules and policies supported by photos whenever possible.

   

•  Closely monitor flights that may have space or payload restriction to maximize cargo hold space utilization.        

EDUCATION & TRAINING

• Educated to HND level or equivalent, with good working knowledge of airport service.

• Good standard of bilingual language (Arabic & English).

EXPERIENCE

 Minimum 7 years experience, working in all areas of Airport & Ground Services and at least 5 years in Ramp & Ground handling operations.