GF1436 - BAGGAGE SERVICES OFFICER -DAMMAM
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CompanyGulf Air
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DivisionOperations
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LocationSaudi - Dammam
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DepartmentDammam-Ground Operations
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Closing Date23-Oct-2024
MAIN OBJECTIVES
To manage efficient baggage operations at the station and to ensure system and procedures related to baggage claim investigations and settlements are dealt expeditiously with the highest standards.
MAIN DUTIES
Monitor baggage handling agents to ensure smooth and efficient baggage processing to ensure correct tagging and segregation of baggage at make-up area.
Ensure baggage is safeguarded from pilferage or damage.
Communicate with network and offline stations by phone, telexes, e-mails and letters concerning any baggage related queries.
Directly communicate with customers to give updates concerning their baggage related matters, complaints/claims, queries.
Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger’s claims.
Coordinate with Manager Risk Management and Manager Customer Care at GF Head Office for any legal/sensitive baggage issues.
EDUCATION & TRAINING:
The jobholder must have good education to GCE, equivalent to OND standard.
A general knowledge and understanding of passenger handling.
PC literate.
EXPERIENCE:
Minimum 3 to 5 years of experience in Airport handling, Baggage & Ramp handling.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- Qualification
- CV
- Passport copy