GF1490 - Associate – Airport Operations Performance

  • Company
    Bahrain Airport Company
  • Division
    Operations
  • Location
    Bahrain - Head Quarter
  • Department
    Operations
  • Closing Date
    24-Nov-2024
JOB PURPOSE

Conduct Airport Service Quality (ASQ) surveys, fieldwork studies, and other data collection initiatives. This role is essential for gathering insights into passenger journey and operational efficiency.

The Associate will ensure accurate data collection, analysis, and reporting to support continuous improvement efforts and enhance overall customer satisfaction.

 

Responsibilities include collaborating with various airport stakeholders, maintaining high standards of data integrity, and contributing to strategic decision-making processes based on collected data.

KEY ACCOUNTABILITIES

  • Conduct Surveys:

    • Administer and manage airport operations surveys to gather relevant data tailored to specific study requirements, ensuring a comprehensive understanding of customer satisfaction.

    • Execute ASQ fieldwork in accordance with the Airport Council International (ACI) guidelines and established sample plans, ensuring adherence to best practices.

  • Assess Airport Services: Conduct thorough assessments of various airport services and facilities to verify compliance with ASQ and Service Level Agreement (SLA) standards, identifying areas needing improvement.

  • Data Collection: Utilize diverse methodologies, including direct observations, interviews, and case studies, to collect and compile accurate data that informs operational decisions.

  • Continuous Improvement:

    • Provide insights and feedback to support continuous improvement in airport services and operations fostering a culture of excellence and responsiveness to passenger needs.

    • Prepare detailed reports on findings, highlighting areas of improvement and recommending actions to enhance service quality based on conducted surveys and studies.

  • Stakeholder Management

    • Work closely with various departments, including customer service, operations, and management, to ensure alignment on service standards and improvement initiatives.

    • Engage with passengers, stakeholders, and airport authorities to gather qualitative feedback, enriching the quantitative data collected through surveys.

QUALIFICATIONS & EXPERIENCE

  • Minimum: High School Diploma.

  • Fresh graduates

  • Desirably: experience in aviation or business field

COMPETENCIES & SKILLS

  • Fluent in the main local language (Arabic)

  • Upper-intermediate knowledge of English

  • Excellent verbal and written communication skills for effective survey administration and reporting.

  • Good interpersonal skills to interact effectively with passengers, staff, and stakeholders.

  • High level of attention to detail in conducting quality checks and data collection.

  • Proficiency in using survey tools, data collection devices, and reporting software (Excel, PowerPoint, Word).

  • Ability to identify issues and propose practical solutions to enhance service quality.

  • Attention to Detail

  • Time management skills.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. Passport Copy
  4. CPR Copy
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