GF1515 - INTEGRATED OPERATIONS CENTRE SENIOR OPERATIONS CONTROLLER
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CompanyGulf Air
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DivisionOperations
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LocationBahrain - Head Quarter
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DepartmentOperations
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Closing Date12-Dec-2024
MAIN OBJECTIVES
Senior Operations Controller: Provide support and coordinate actions of IOC “core team” to maximize day’s performance respecting GF policies & Guidelines. Propose solutions to DM for schedule recovery for >24 hour IOC Control Period.
MAIN DUTIES
Oversee
Monitor constantly, be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions
Monitor Airops and identify possible disruptions
Ensure corrective actions are taken by Ops Controller
Disruption resolution
Provide support to Operations Controller (on-the job professional development) in problem solving and respect of GF Policies & Procedures (Customer Service, Safety, Security, Crisis)
Cooordinate with Gulf Air Tec Services and MCC (for aircraft down time), Flight Dispatch (weather and NOTAMS) and Crew Control (Crew disruption) and…
…Suggest DM >24h schedule changes (e.g. re-routing, swaps, delays, extra flights, cancellations) due to:
- Weather
- Irregular operations (e.g. cancellation, swap, delay)
- Crew constraint
- Maintenance requirements
Automatically implement and publish >24h schedule changes with little impact on system (e.g. crew, passengers, maintenance)
Liaise with relevant functions to inform of > 24h schedule changes
Coordination for problem solving
Ensure smooth and accurate information flow between IOC “core team” for disruption with impact on all aspects of problem solving
Coordinate Emergency response as (and if) directed by DM
Reporting
Update RIO System for own changes
Inform other functions, stations and external entities on delay amount delay codes allocation
EDUCATION & TRAINING
Higher National Diploma holder of a technical subject.
Holder of either FAA Dispatcher or ICAO Flight Operations Officer License, or succesful completion of a similar course sylabus for a Flight Operations Officer.
Fluency in oral and written English mandatory.
EXPERIENCE
Minimum of 8 years experience within the Operations Department of major international airline with at least 2 successful years in Operations Control
Substantial experience of automated operations control systems : Airops, WOTP and RIO
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- CV
- Qualification