MAIN OBJECTIVE

• The jobholder will be the subject matter expert in the Airline systems area, knowledge in business processes and procedures. The Senior Analyst – Airline Systems shall set short- and long-term solutions and enhancements to meet the set KPIs to improve the efficiency and delivery of the assigned business units.

• The Senior Analyst role is responsible for managing and supporting the Airline Systems services and solutions through an end-to-end project lifecycle, including requirement gathering, analysis, quality assurance, and testing, while collaborating with cross-functional teams and third parties to enhance the platforms' capabilities and support strategic business initiatives.

• This role combines strong project management capabilities with analytical skills to ensure the successful implementation and optimization of solutions.

MAIN DUTIES

1. Project Planning and Management:

• Lead project planning sessions to ensure all business and technical project details are within the documented requirements such as scope, deliverables, timelines, and resource requirements.

• Develop and maintain the project plans and its corresponding schedules to ensure a timely and cost coconscious delivery of Airline Systems initiatives.

• Lead and manage the end-to-end delivery of Airline Systems initiatives, ensuring timely completion.

2. Platform Management and Support:

• Manage the deployment and operations of Airline Systems, ensuring high availability and performance.

• Continuously monitor, troubleshoot, and optimize platform performance and functionality.

• Conduct through testing of applications and new features to ensure high-quality deliverables.

• Work closely with stakeholders to enhance platform features based on user feedback and business needs.

• Collaborate with cross-functional teams to ensure cohesive and innovative solutions that meet the requirements and business objectives.

• Manage relationships with third-party service providers and vendors to facilitate requirements and ensure effective integration and alignment with overall platform architecture.

3.Requirement Gathering and Analysis:

• Facilitate workshops and meetings to gather and document business and technical requirements.

• Analyze and prioritize requirements to ensure they align with strategic objectives.

• Work closely with stakeholders to ensure clarity and alignment on requirements and deliverables.

• User Experience and Platform Enhancement:

• Collaborate with UX/UI designers and other stakeholders to develop and introduce new features that enhance user engagement and satisfaction.

• Perform benchmarking to drive continuous improvements in platform usability, performance, and feature set.

4.Maintenance and Upgrades:

• Oversee regular maintenance and updates for websites and applications to ensure they remain current and effective.

Education

• University graduate with BSc in Computer Science or IT related specialization or equivalent qualification. A master’s degree in business information or IT related specialization may be substituted for two (2) years of experience.

Experience

• 2 years of experience in airline systems management or a related technology role within the aviation industry.