MAIN OBJECTIVE

• To architect, design, plan, implement and support all Safety and Security systems, as a technical expert in these areas, to provide the company with the necessary Safety and Security services to achieve its strategic objectives.

MAIN DUTIES

1. Monitor, maintain and support services, within specialism area, to ensure the security, integrity and access to these critical information assets by ICT's internal and external customers.

• Monitor, manage and maintain solutions to ensure maximum uptime.

• Perform daily systems monitoring, including verifying the integrity and availability of all solution resources, capacity management, reviewing system and application logs, and verifying completion of scheduled jobs.

• Manage solution enhancements to improve business performance.

• Perform systems maintenance and management, including solution administration, upgrades, audits and user account management.

• Develop and improve efficient and reliable deployment and maintenance strategies.

• Draft and maintain solution architecture, configuration and operating procedure documentation on a continuous basis.

• Advise on solution security, backups, and disaster recovery needs

• Ensure that all requests for support are dealt with according to set standards and procedures.

2. Perform and conduct Enterprise ICT activities as per service level agreements to ensure ICT's internal and external customers are provided with the required uninterrupted services to achieve their objectives.

• Develop implementation plans for complex requests for change. Lead the assessment, analysis, development, documentation and implementation of changes based on requests for change.

• Ensure that incidents are handled according to agreed procedures. Analyze causes of incidents, and inform service owners in order to minimize probability of recurrence to contribute to service improvement.

• Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures.

• Monitor and report on supplier performance, customer satisfaction, and market intelligence. Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.

• Analyze service availability, reliability, maintainability and serviceability. Ensure that services meet and continue to meet all of their agreed performance targets and service levels.

• Document and maintain IT assets, inclusive of software, hardware and licenses, within specialism area, and act to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software.

• Be available for off-hours planned service windows, as well as other off-hours maintenance work as and when required.

• Provide 24x7 on call day-to-day support on specialism area solutions and services.

3. Perform and conduct DevOps activities to deliver, evolve and improve services at a high velocity to better meet the demand of ICT's internal and external customers.

• Implement, configure and maintain tools, including automation, to identify, track, log and maintain accurate, complete and current information on service configurations, within specialism area.

• Design, implement and maintain system, within specialism area, integrations with internal and external systems to ensure that they meet functional requirements, interface specifications and ICT's security and governance standards and policies.

• Collaborate with technical teams to develop and agree system integration plans. l Assists in database support activities.

• Use system management tools to collect and report on load and performance statistics and to automate the provisioning, testing and deployment of new and changed system components.

• Design, code, verify, test, document, amend and refactor complex programs, scripts or integrations, within specialism area.

• Create test cases using in-depth technical analysis of both functional and non-functional specifications such as reliability, efficiency, usability, maintainability and portability. Produces test scripts and materials to test new and amended software or services.

4. Design, implement and maintain digital transformation initiatives and associated architectures, as assigned by Manager, to meet the demand of ICT's internal and external customers to ensure they achieve their objectives and improve business value.

• Technical solution architecture design, planning, implementation and the highest level of performance tuning.

• Design components and modules using appropriate modelling techniques and recommend designs that take into account target environment, existing systems and performance and security requirements.

• Adopt appropriate systems design methods, tools and techniques, as promulgated by section Director, in the translation of planned architecture into working solutions.

• Produce specifications of cloud-based or on premises components, tiers and interfaces for translation into detailed designs of services and products.

• Monitor system performance and implement performance tuning.

• Determine opportunities for improvement of the current solutions and assess future enhancements.

• Investigate new and emerging technologies and where possible automate manual tasks.

5. Plan and co-ordinate activities to manage and implement the full project management lifecycle for complex projects from initiation to final operational stage, including the transition into “business-as-usual”, to ensure delivery within scope, schedule and budget.

• Plan and drive scoping, requirements definition and prioritization activities for large and complex initiatives.

• Investigate operational requirements, problems, and opportunities, seeking effective business solutions.

• Review business cases and determines appropriate procurement routes.

• Evaluate the quality of project outputs against agreed service acceptance criteria.

• Oversee and measure the fulfillment of contractual obligations using key performance indicators.

• Support programme or project control boards and provides basic guidance on individual project proposals.

Education

• A Diploma degree as minimum to accept while a BSc. Degree in Computer Science or equivalent is preferred.

Experience

• A minimum of 0-2 years’ experience in related field.