MAIN OBJECTIVES

Coordinate actions of IOC staff and maximize the Day of Ops performance.

Implement management directives.

Administer GF policies and procedures as applicable in IOC procedures manual & OMA.

Ensure integrity of the 72 hour IOC Control Period

MAIN DUTIES

Oversee

• Ensure Gulf Air schedule integrity for 72 hour IOC control period (maximization of Day of Ops performance)
• Monitor shift overall operations and implement Management  directives
• Monitor constantly and be current on system situation (fleet, Crew, Stations and Weather) and anticipate disruptions
• Ensure smooth shift handover to subsequent DM

   

  Support

• Act as “central problem solver”:
  • Coordinate actions of other staff
  • Ensure integrity of information
  • Provide problem solving directions and support
• Ensure effective implementation of IOC decisions
• Short term flight/aircraft inventory adjustments
• Manage ad-hoc requests to/from:
  • Civil Aviation (e.g. over flying permission)
  • Handling agents
  • Other GF functions outside IOC (e.g. Flight Ops)
  • Other airlines (e.g. aircraft charter)
  • Out of office hours requests (e.g. VIP flights, Commercial Schedule change follow-up)
  • Sub-charter aircraft

   

  Policies and Procedures

• Administer  GF policies & procedures as applicable in IOC procedures manual and OMA: Customer Service, Safety, Security, Crisis, Crew
• Initiate response to crisis and activate Crisis Center
• Participate in definition of GF policies & procedures

   

  Reporting

• Inform Senior Gulf Air Management of major disruption and important events (e.g. security issues, major incidents, accidents, unexpected events)
• Ensure accurate reporting: OTP, movement data and IOC events required for logbook

   

  Staff Management

• Ensure proper staffing (e.g. calling extra time)
• Elaborate and conduct staff professional development:
  • Classroom and
  • On-the-job training
• Evaluate subordinate staff performance

• Responsible for subordinates KPIs and required to complete all stages of performance management system.

Experience

• Minimum of 7 to 10 years’ experience within the operations department of major international airline, with a minimum of 5 years as shift Operations Controller
• Knowledge of airline computer systems such as Movement Manager,  WOTP, RIO, Falcon, SSCI and LM would be an advantage
• I.T literate with experience of automated operations control systems
• Experience in airline Emergency Response Management

Qualifications

• Diploma holder of a technical subject, preferably the post-holder will be educated to degree level
• Holder of either FAA Dispatcher or ICAO Flight Operations Officer License/Certificate or recognized Pilot license
• Fluency in oral and written English mandatory
• Preferably (but could be done on-the-job) special training on Aircraft weight and balance  and Airport Services