GF1646 - LOUNGE LEADER

  • Company
    Bahrain Airport Company
  • Division
    Commercial
  • Location
    Bahrain - Head Quarter
  • Department
    Commercial
  • Closing Date
    24-Apr-2025
JOB PURPOSE
  • Ensures complete guest satisfaction throughout the lounge.

  • Inspires lounge Ambassadors & Associates to deliver high level of guest service.

  • Ensures a spotless, picture-perfect appearance throughout the lounge and public areas.

KEY ACCOUNTABILITIES

Description

  • Reviews the day’s arrivals of VIP and First-Class guests

  • Notes special requests/requirements/flight departure detail

  • Liaise with airline call centers.

  • Problem solves travel issues for guests, e.g. flight cancellations, disruptions

  • Provides personalized lounge orientations to VIP’s

  • Connects and gives recognition to all VIP’s and First-Class guests to make them feel special

  • Engages with warmth and openness with guests – stays fully present.

  • Monitors service levels throughout the lounge

  • Directs the floor housekeeping and F&B stewarding teams as necessary

  • Conducts standards checks throughout the lounge

  • Leads, coaches, motivates the lounge team

  • Delivers lounge pre-service briefings that inspire commitment

  • Leads by example, is a strong role model for interpersonal performance standards

  • Gives feedback to the lounge team to encourage superior performance

always maintained

  • Conducting regular coaching and feedback sessions to improve the performances of the team

QUALIFICATIONS, EXPERIENCE & SKILLS

Education / Qualifications

  • Bachelor’s degree OR Diploma in hospitality & hotel management, OR travel & tourism management.

Experience

  • 3 years minimum work experience within a luxury hotel or high-end restaurants.

Job. Specific Skills:

  • Must have experience in leading large teams with financial and management responsibilities.

  • Must have excellent English language communication skills and both verbal and written presentation technique.

  • Proficient in Computers and related programs (Word, MS Office, Excel)

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

  1. Resume/CV
  2. Passport-size photograph
  3. EDUCATION
  4. PASSPORT COPY