MAIN DUTIES AND RESPONSIBILITIES:

• Handling booking Changes with Suppliers.

• Executing and issuing travel documents for groups, personalized itineraries, etc.

• Handling Disruptions (Large scale).

• Getting all offline vouchers & tickets and others from suppliers.

• Handling all refunds & compensations (3rd Party related).

• Handling Visa Processing.

• Preparing periodic reports (weekly, monthly) to be shared with the product development team to enhance service level & improve suppliers quality of delivery.

• Handle B2B and agent requests.

• Handling all offline requests & dealing with suppliers to get the best possible rates & adding margins accordingly.

• Collaborate closely with the sales team to ensure the smooth execution of group travel plans.

• Interact with vendors to gather detailed information regarding group travel schedules and related pricing structures.

• Build and sustain vendor relationships while successfully negotiating favorable terms and pricing for group bookings.

• Direct and manage daily operational activities, ensuring the effective delivery of travel services, compliance with company standards, and adherence to industry regulations.

• Tackle and resolve operational challenges, discrepancies, and issues promptly and effectively. Employ analytical and problem-solving skills to address complex situations.

• Gather and evaluate operational data, performance metrics, and key indicators to extract insights that inform decision-making.

• Contribute to data-driven strategies aimed at improving operational performance.

• Monitor package fulfillment and logistics to ensure orderly and efficient service delivery to individual, corporate, and charter customers.

• Play a crucial role in providing outstanding customer experiences by ensuring impeccable operational execution, timely service delivery, and effective communication with clients. –

• Remain informed about industry trends, emerging technologies, and operational best practices. Implement innovative strategies to enhance operational processes and maintain a competitive advantage.

• Prepare regular reports detailing operational performance, challenges, and opportunities. Keep accurate records and documentation to support operational decision-making.

• Carry out any other tasks assigned by management.

EDUCATION AND OTHER QUALIFICATION REQUIREMENTS:

• Preferably a bachelor’s degree in the field of marketing, hospitality, commerce or accounting

• Minimum a diploma in any of the relevant fields.

SKILLS AND COMPETENCIES REQUIREMENTS:

• Proficient in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.

• Exceptional productivity and accuracy, proficient in achieving a significant amount of work at a high standard under pressure. Excellent communication and interpersonal skills, effective in emails, face-to-face interactions, and telephone conversations (Proficiency in English and Arabic, both written and spoken is highly desirable.)

• Highly developed problem-solving abilities, negotiation, sales, demonstrating initiative and confidence. Capable of working independently while managing multiple complex tasks concurrently.

KEY PERFORMANCE INDICATORS:

• Ensure high conversion of customer booking requests.

• Ensure accuracy of booking arrangements in order to meet and exceed customer expectations.

• Ensure all operational processes are executed and delivered on time and to a high on-time performance, ensuring minimal disruption to customer touchpoints.

• Ensure on-time booking and confirmation of packages.