GF2115 - CUSTOMER SERVICES SUPERVISOR - SINGAPORE
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CompanyGulf Air
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DivisionOperations
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LocationSingapore
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DepartmentGround Operations
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Closing Date04-Oct-2026
Main Objective
To oversee & coordinate GHA staff in various customer handling areas at airport.
MAIN DUTIES
Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.
Ensure efficient and adequate handling of transit passengers:
Passengers entitled for STPC are handled as per company procedure/policy.
Meals/refreshments provided to passengers as per company procedure/policy.
Direct passengers to their respective onward flight as necessary.
Ensure attending arrival flights as applicable, escort passengers requiring special handling.
Unaccompanied minors
Wheelchairs
Medical cases
Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable
ticipate contact with high yield passengers prior to check-in and extend necessary courtesy as requireD
dertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
Ensure accuracy of post flight and timely dispatch of messages.
Assist in transfer loads to achieve OTP & no misconnections.
Assist in managing immigration formalities to gain customers convenience & queue management.
Ensure aircraft documentations presented.
Passengers information list
Passengers manifest
General declarations
Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger’s settling.
Hand baggage control at boarding point to ensure smooth & safe boarding.
Ensure timely communication with aircraft dispatcher for passengers related issues.
Offloading
On loadings
Changes
Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.
EDUCATION & TRAINING
High school education with good command of English language.
EXPERIENCE
Minimum 3 years airline related experience.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- Passport-size photograph
- CV
- Education